How to delete your account and the data linked to it in SAMU’s apps, published by SAMU TECH NG, including the customer app SAMU - Food Delivery in Abuja.
Can’t use the app? Email admin@samuapp.com with the subject “Delete my account”.
Delete your account in the app
SAMU customer app
- Open the SAMU app and sign in.
- Tap Profile.
- Tap My Details.
- Tap Delete Account, at the end of the page.
- Tap Yes to confirm.
SAMU Rider app
The rider app does not have a delete option. Ask us by email, as described below.
SAMU vendor app
The vendor app does not have a delete option. Ask us by email, as described below.
Ask us by email
Email admin@samuapp.com with the subject “Delete my account”. Send it from the email address on your SAMU account, or include the phone number on your account, so we can find it. You don’t need the app to do this.
What we delete and what we keep
Our Privacy Policy sets out what happens to your information when your account is deleted:
19.6. Users can also delete their accounts from the SAMU application. If you delete your account, we will retain your personal information in accordance with our Retention Policy.
Privacy Policy, clause 19.6
19.7. SAMU may retain your personal information after you have requested us to delete or de-identify your information if:
Privacy Policy, clause 19.7
- a) there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute;
- b) we are required to by any applicable law; and/or
- c) necessary for our legitimate business interests, such as fraud prevention and enhancing users’ safety and security.
19.8. When personal information is no longer required, we will take reasonable steps to delete the personal information from our systems or de-identify the personal information.
Privacy Policy, clause 19.8
Section 16 of the policy sets the retention periods:
Subject to the provisions of the NDPR 2019, the retention period for the personal information of users of SAMU shall be as follows:
16.1. seven (7) years after the last active use of our digital platform;
16.2. upon presentation of evidence of death by a deceased’s relative, personal information of such User would be discarded;
Privacy Policy, section 1616.3. immediately upon request by the User of SAMU or his/her legal guardian where:
- a) no statutory provision states otherwise and
- b) such User is not the subject of an investigation or suit that may require retention of the personal information sought to be deleted.
How long it takes
19.4. We will provide you with a response as soon as possible. If we are unable to comply with your request for any reason (such as, not being permitted or required to do such an act under the privacy legislation in force) we will inform you of this.
Privacy Policy, clause 19.4
Questions? Email admin@samuapp.com.